Jul 27, 2018
So many times in business, we get so far into the weeds and we just do what makes sense to us and what's easier for us...and we totally neglect how this could impact the customer experience.
We just assume that since it makes sense to us, it makes sense to everybody.
But that's not the case.
If we start to make sure every system we implement improves the customer experience, we will win...big!